General

1. Refunds / Returns - We pride ourselves on our commitment to quality workmanship and materials. No cash refunds. You may exchange your item, or you may have a gift certificate (credit) for a later time. We accept returns if the quality is not what was expected or if the item is not as described. We stand by our product and are confident that you will be happy with your purchase, guaranteed. |Details|
Please send an email outlining your problem. We answer all E-mails promptly.

2. Repairs - We guarantee all of work for 90 days from the date of purchase to be repaired or replaced. After 90 days repair is always available; you are merely responsible for replacement parts and shipping costs. I will repair your items FREE of labor charges for the first year after purchase. USA: send insured with $4.50 for return postage & handling. Outside USA: send $7.00.

3. Postage and Handling - responsibilty of the BUYER.

4. Normal Shipping: Item will usually ship in 2-4 weeks, after payment is received.

5. Payments accepted: PayPal; PayPal with major CC; PayPal E-Check (item ships after cleared); Money Order; Bank / Cashiers Check

6. MA Residents will be charged 5% Sales Tax on appropriate items.

7. International Customers: Please click here before buying any items.
 

Shipping & Handling

We ship USPS Priority + Insurance for most of our items.

1. We take every precaution possible to assure that your package arrives safely.
2. We offer Insurance as Optional. (based on the Final Selling Price).
3. Insurance is highly recommended. Shipping Without Insurance is AT YOUR RISK,
   if you Opt-Out of the Insurance Option you are confirming the acceptance of this term,
   and The Chic Peek is not liable for any damages once the item(s) has left our premises.

In the unlikely event that your package arrives damaged we have included the following information for your convenience:

USPS: How To File Insurance Claims

http://www.usps.com/receive/howtofileinsuranceclaims/welcome.htm

 
Typical Scenario

1. You need to bring the whole package (item, box, etc.) to your local Post Office.
2. They will inspect & help you with the proper forms.
3. PO may contact us at some point to verify condition, receipts, etc.
4. Claim usually processed within 60 days.

For International Customers

• There may be additional charges (customs, duties, taxes, etc.) that you should consider before buying our items. http://pe.usps.gov/text/Imm/Immctry.html
• How we fill out the custom form: 

1. 1: We use the item title for the Detailed description of contents
2. 2: Contents - We check other and use the selling category for explanation for the Contents.
3. 3: We state the final selling price in United States Currency for the Value (US $)
    

Privacy Policy

We do not sell, trade or rent your personal information to others.

The Chic Peek respects each and every one of our customers' right to Privacy. We do not sell, trade, or rent any personal information given to The Chic Peek. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service now and for the years to come.

If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form is used to send orders and information about our company to you. We use customer contact information from the registration form to send the user information about our company and promotional material on new products. Your contact information is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. Users may opt-out of receiving future mailings; just contact us and let us know. The financial information we collect is used only to bill you for products you purchase.

We reserve the right to change this Privacy Policy at any time. Your continued use of the site means that you agree with the terms of our current Privacy Policy.

Refunds / Returns - Details

• The item must be in original "as new" condition.
• Shipping charges are not refundable.
• Customer is responsible for insuring the return order. We are not responsible for lost, stolen, or damaged shipments that are not insured.
• Please return your item packaged securely, similar to the way it arrived! If you do not package your jewelry carefully and it arrives in unacceptable condition, we will not be able to accept it.
• NOTE: There is NO penalty or fees whatsoever when accepting an EXCHANGE OR CREDIT for your returned item.